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Shipping & Returns

Satisfaction Guaranteed!

We want you to love what you ordered from us, please let us know if you’re not happy with your order. For answers to frequently asked questions, see below. For all other inquiries or to initiate a return or exchange, contact contact@blackoutcurtain.com.

SHIPPING POLICIES + PROCESSING

All blackoutcurtain.com orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 9AM EST, or on weekends, or holidays will be processed the next business day.
All Blackout Curtain products are shipped from Ridgefield, New Jersey. Shipping times may vary due to your location and carriers delivery schedule.

We charge $6.99 flat rate shipping to Continental 48 States and $10.99 to Alaska and Hawaii.

Please allow 1-2 business days for order processing. All orders are shipped via UPS, FEDEX or USPS from the following options:

UPS or FEDEX Ground for Continental 48 States.
USPS Priority Mail for Alaska and Hawaii.

If you want faster, please contact us at contact@blackoutcurtain.com for Next Day Air, 2nd Day Air, 3rd Day Air and International Shipment.

Shipping rates vary according to the specific ship to address and we will provided you with best shipping cost from carriers. 

PROMOCODES

All promocodes offering free shipping are eligible for UPS or FEDEX Ground shipping on Continental 48 States orders only.

TRACKING YOUR ORDER

An email will be sent to you as a shipment confirmation of your order. This will include the UPS, FEDEX or USPS tracking number. Simply visit www.ups.com, www.fedex.com or www.usps.com and input the tracking number in the appropriate area. 

Return or Exchange

We offer 100% Satisfaction Guarantee! If for any reason you are not satisfied, we will gladly accept return within 30 days of you received your merchandise. Return item must be unworn, unwashed, or defective merchandise. Returned merchandise should include the all packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. Shipping and handling charges are not refundable.

What do I do if my item is defective/damaged when I receive it?

In the unlikely event that you receive a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.

How can I return/exchange my item?

Please contact contact@blackoutcurtain.com for return/exchange approval and further instructions.

When can I expect to see my refund?

You will receive your refund in the original form of payment within two (2) weeks of us receiving your return item.

We usually refund within 1-2 days of us receiving return items, however bank process takes some time and usually takes 7-10 business days.

When will I receive my new item?

We make every effort to process exchanges in a timely manner. You will have your new item within two (2) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.

How can I change or cancel my order?

If you'd like to cancel or change your order, please email contact@blackoutcurtain.com as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please contact us at contact@blackoutcurtain.com.

 

We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and service providing tracking number. Please contact contact@blackoutcurtain.com with any questions or problems. 



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